Shipping policy
Shipping Policy
At TerraFold, we're committed to getting your order to you as quickly and smoothly as possible.
Shipping Locations
We currently ship to addresses within the United Kingdom only.
Processing & Delivery
All orders are carefully prepared and dispatched before shipping.
- Estimated total delivery time: 6–9 business days
- Shipping: Free on all orders
- Tracking: A tracking number will be sent by email once your order has been dispatched.
Please note that delivery times are estimates and may vary slightly during peak periods or due to circumstances outside our control.
Order Tracking
Once your order has been shipped, you'll receive a confirmation email containing your tracking information so you can follow your delivery every step of the way.
Incorrect Address
Please ensure your shipping address is correct before placing your order. TerraFold cannot be held responsible for delays or additional shipping costs caused by incorrect or incomplete addresses.
Lost or Delayed Orders
If your order has not arrived within the estimated delivery timeframe, please contact our support team and we'll be happy to help.
Contact Us
If you have any questions regarding shipping or your order, please contact us at:
Email: support@terrafold.uk